FAQ

 

MEETINGS & EVENTS

Eldorado Hotel & Spa takes great pride in hosting exceptional and extravagant events through meticulous planning and flawless execution. Contact our Sales & Catering Department for more information 505-539-7282.

DONATION REQUESTS

Heritage Hotels & Resorts has established a history of supporting non-profit, philanthropic and cultural preservation initiatives. We receive many requests for donations and do our best to assist programs operating in our local community and those that champion causes aligned with our mission. 

  1. Request Donation

CHECK-IN / CHECK-OUT

Check-In

Check-in time is 4 p.m.

Check out

Check-out is 11 a.m.

AMENITY FEE

$35 - Includes valet parking, USA Today newspaper in the lobby, access to fitness center, access to heated pool and hot tub, WiFi, and in-room bottled water and Keurig coffee/tea stations.

PHOTOGRAPHY

Guests may take photos during their stay. Professional or staged photos must be arranged or scheduled/approved through hotel management.

DRY CLEANING

Dry cleaning services are available Monday through Saturday (except holidays). Information available at the front desk or in the guestroom.

SMOKING

Eldorado Hotel & Spa is a non-smoking hotel. If there is evidence of smoking in a guest room, we will charge a fee of $200 plus tax to the guest to cover cleaning costs.

WIFI

WiFi is included in the amenity fee.

PETS

We are happy to welcome dogs to Eldorado Hotel & Spa. Our pet fee is $75 per stay for the first dog, and $35 for the second dog. Guests cannot leave pets unattended. Dog weight limit is 60 lbs. Please contact reservations at 1-800-955-4455 with any questions.

MINIMUM AGE REQUIREMENT

Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.