FAQ

 

COVID SAFETY

Eldorado Hotel & Spa has always taken great pride in our cleanliness and will continue to improve the quality and standards for our guests during these times. Heritage Safe Escape reflects our enhanced cleaning procedures and personal protective equipment program to protect our guests and staff. Learn more.

CHECK-IN /CHECK-OUT

Check-In

Check-in time is 4 p.m.

Check out

Check-out is 11 a.m.

AMENITY FEE

$25 - Includes valet parking, USA Today newspaper in the lobby, access to fitness center, access to heated pool and hot tub, WiFi, and in-room bottled water and Keurig coffee/tea stations.

PHOTOGRAPHY

Guests may take photos during their stay. Professional or staged photos must be arranged or scheduled/approved through hotel management.

DRY CLEANING & LAUNDRY

Dry cleaning and laundry services are available Monday through Saturday (except holidays). Information available at the front desk or in the guestroom.

SMOKING

Eldorado Hotel & Spa is a non-smoking hotel. If there is evidence of smoking in a guest room, we will charge a fee of $200 plus tax to the guest to cover cleaning costs.

WIFI

WiFi is included in the amenity fee.

PETS

Eldorado Hotel & Spa welcomes dogs up to 65 lbs. Other pets are not permitted. There is a pet fee of $75 per stay. Please contact reservations at 1-800-955-4455 with any questions.

MINIMUM AGE REQUIREMENT

Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.