Press & Media

Welcome to Eldorado Hotel & Spa Press Room.

For additional media inquiries regarding Eldorado Hotel or property visits, please contact:

Carol Baetzel
(602) 931-5422 

For all other media inquiries related to Benchmark Hospitality International and its properties, please contact:

Ken Ellens
(201) 758-2864 - Phone
(201) 758-2865 - Fax 

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Eldorado Fact Sheet






ADDRESS:                                  Eldorado Hotel & Spa

                                                     309 West San Francisco Street

                                                     Santa Fe, NM   87501


PHONE:                                      Toll-free 800-955-4455 or local 505-988-4455


FAX:                                            505-995-4455


WEB SITE:                       


SOCIAL MEDIA:                 


LOCATION: The Eldorado Hotel & Spa is located in Santa Fe, New Mexico at an elevation of 7,200 feet at the base of the Sangre de Cristo Mountains. Founded in 1612, Santa Fe is the oldest capital city in the United States. The AAA Four Diamond hotel is conveniently located in downtown Santa Fe, just two blocks from the historic Santa Fe Plaza, and only a one-hour drive from Albuquerque International Sunport (ABQ), which is served by seven major commercial carriers. The hotel is also located just 14 miles from Santa Fe Municipal Airport (SAF) which offers non-stop service to Dallas-Ft. Worth (DFW) and Los Angeles (LAX). Guests arriving in Albuquerque can also travel to the hotel via the New Mexico Rail Runner Express train.


GENERAL MANAGER:            Norbert Relecker    


OWNER:                                    Guardian Life Insurance


MANAGEMENT: Benchmark Hospitality International is a leader in the management and marketing of resorts, conference centers, hotels, and Personal Luxury Hotels®. The independent company, launched in 1980, is a founding member of the International Association of Conference Centers (IAAC). Benchmark Hospitality is a worldwide organization operating properties in major metropolitan and resort destinations. Benchmark’s international headquarters is located in The Woodlands, Texas, near Houston. The company’s northeast regional office is in New Jersey, with international offices in Tokyo, Japan, and Santiago, Chile. For more information, visit




·         AAA Four Diamond

·         Member of Preferred Hotels and Resorts

·         “Best Luxury Hotels in the U.S.” by US News & World Report

·         “Best of West” from Meetings West magazine



The Old House restaurant: 

·         Robert Mondavi Culinary Award of Excellence  

·         Award of Excellence from Wine Spectator

·         Zagat’s pick for the best dining in New Mexico                                                              


ACCOMMODATIONS: Eldorado Hotel & Spa offers 219 well-appointed guest rooms, including 6 suites, featuring rustic New Mexico Pueblo Revival décor, handcrafted native furniture and art, and all of the comforts and amenities guests would expect from a AAA Four Diamond hotel. Many of the hotel’s guest rooms and suites include wood burning kiva fireplaces and offer extraordinary views of the surrounding Sangre de Cristo Mountains. Options for accommodations include Deluxe Rooms, Junior Suites, One-Bedroom Suites and a 1,700 square foot penthouse Presidential Suite featuring a 2,200 square foot patio with a kiva fireplace.


The hotel is pet friendly and offers dog treats upon arrival, as well as pet beds, food bowls and dog food by request.


The spacious guest accommodations include the following amenities:


·            Work desk with dual-line phone and voicemail

·            32" flat screen HD TV with in-room movies

·            Complimentary Internet access

·            Clock radio with iPod portal

·            Plush terrycloth bathrobes

·            In-room refrigerator

·            Complimentary weekday copy of USA Today

·            Nightly turndown service upon request



HOTEL AMENITIES & SERVICES:                    

Eldorado Hotel & Spa also offers guests the following amenities:                                                         

·            Valet parking

·            Rooftop swimming pool

·            State-of-the-art fitness center

·            Concierge services

·            Full-service business center

·            Destination services (for groups)

·            Laundry and valet service

·            Sundries shop

·            Full-service spa



Agave Lounge: Opening daily at 11:30 a.m., Agave Lounge provides a sophisticated, contemporary and vibrant setting where guests can enjoy appetizers such as Crunchy Ginger Pork Wontons or Green Chile Cheese Kobe Sliders along with specialty cocktails and an extensive list of wines by the glass. Agave is also known for its signature margaritas, including the “Centennial,” which is made with Camarena Reposado and was created to honor New Mexico’s 100th anniversary as a state. Visit to view Agave’s current menu.


The Old House Restaurant: As one of Santa Fe’s most celebrated restaurants, The Old House offers contemporary fine dining with a Southwestern flair in an inviting setting accented by firelight and original artwork. A favorite dining venue of hotel guests, visitors and locals alike, The Old House has been honored by Zagat and has received the Robert Mondavi Culinary Award of Excellence and the Award of Excellence from Wine Spectator magazine in recognition of the restaurant’s extensive wine list. Under the expert direction of Executive Chef Anthony Smith and Chef de Cuisine Evan Doughty, the menu features specialties such as 28 day dry aged ribeye steaks and contemporary global cuisine featuring the freshest seasonal and regional ingredients from nearby artisan farms. The Old House is open for breakfast, lunch and dinner seven days a week.


NIDAH SPA: The full-service, 4,300 square foot Nidah Spa is located onsite at the hotel. Nidah, which is the Native American word for “your life,” uses treatment ingredients that draw on the natural healing properties of stones, plants and herbs that have flourished for centuries in the Santa Fe region. In Spanish history, El Dorado was the “Lost City of Gold,” and to honor this legend, Nidah offers a signature “Spun Gold” massage that includes the application of Eldorado 24K gold dust body lotion. Other unique treatments include the Chocolate Mole Mud Wrap and Massage, the En-wraptured Turquoise Gemstone Wrap and the Chile & Honey Wrap. The spa offers a full menu of massages, facials, scrubs, wraps and hair and nail services, as well as a couple’s treatment suite and a spa boutique. Spa hours are 8 a.m. to 6 p.m. on Sunday through Thursday, and 8 a.m. to 7 p.m. on Friday and Saturday.


MEETINGS: Eldorado Hotel & Spa offers more than 22,000 square feet of meeting space in 12 unique spaces. The largest is the 6,488 square foot Pavilion, an open air courtyard that can also be enclosed and heated for events that take place in cooler months. The hotel also has three ballrooms, including the Anasazi Ballroom, which is the largest ballroom in Santa Fe. The hotel’s three boardrooms are equipped with wall-mounted 52" LCD HDTVs, and the connections for computers and video equipment are conveniently built into the rooms’ conference tables. Other spaces available within the hotel include DeVargas Room, the Sunset Room with natural lighting, and the spacious rooftop Presidential Patio.


Audio/Visual and Business Services: A wide array of services, including networked high-speed T1 Internet access, dedicated ISDN lines for videoconferencing, and DID telephone lines are available. The business center is open 24 hours for self service use, and additional services, such as shipping and technical support, are available during regular business hours.

Destination Management Services: The hotel’s conference services department can assist groups with a wide range of services, including airport transportation, meet & greet and hospitality desk staffing, spouse programs, VIP amenities and recreational activities.


 Offsite Catering: The hotel can also provide complete catering services for groups that wish to hold offsite events at venues such as the Santa Fe Convention Center, Georgia O’Keeffe Museum, Palace of the Governors and The Santa Fe Opera.


GREEN PRACTICES: Eldorado Hotel & Spa takes great pride in being environmentally responsible and is a partner member of the Green Hotels Association. The hotel’s environmental practices include the use of energy-efficient lighting, the implementation of a recycling program, a reduction in the use of bottled water and the elimination of Styrofoam products.



Fitness Center: Located near the swimming pool patio, Eldorado's fitness center offers much of the same equipment guests would find in their favorite gym back home, including treadmills, weight machine, stair machines and free weights. An overhead television along with panoramic views of downtown Santa Fe and the surrounding landscape help make any exercise routine more enjoyable.


Rooftop Pool and Hot Tub: Located on the rooftop above the hotel’s fifth floor, the heated pool and hot tub offer a relaxing retreat where guests can take a dip while taking in the Santa Fe skyline.


Children’s Activities: The Eldorado Hotel & Spa makes kids right at home by treating them to a special welcome amenity upon check-in. The concierge desk also maintains a Toy Lending Center where families can check out books, board games and more. The concierge staff can also recommend a wide range of activities and adventures the whole family will enjoy.


Carol Baetzel
Carol Baetzel Public Relations