Eldorado Hotel & Spa Santa Fe, NM
“Excellent,” “accommodating” and “amazing” are just a few words guests use to describe our Santa Fe resort and spa staff. Members of our world-class Santa Fe luxury hotel team want to ensure your stay in Santa Fe is even better than any hotel Santa Fe has to offer!

Cainan Harris - General Manager
Mark Krumback - Director of Group Sales
Mark Mares - Senior Sales Manager
Dan F. Liss - Special Events Manager
Rick Pedram - Director of Food & Beverage
Anthony Smith - Executive Chef
Lisa Downey - Director of Nidah Spa

See also our Corporate Heritage Hotels & Resorts Team.


Cainan Harris - General Manager of Eldorado Hotel & Spa

Cainan started his career in Kansas City, MO with Hyatt Hotels and Resorts. His journey with the hospitality industry brought him to New Mexico in 2000 with the opening of a full scale resort and spa. His experience extends to both full service convention hotels and boutique properties in the southwest. Cainan joined the Albuquerque hotel management team in the summer of 2013 and enjoys selling a hotel that provides guests with an authentic local and culturally rich experience.


Mark Krumback - Director of Group Sales
Mark has over 20 years in the Hospitality Industry which has provided him with extensive knowledge of Hotel Sales and Operations. His market is concentrated on the East Coast…anything that touches water from Maine to Florida. Mark has worked his way up through the ranks and his catering background has allowed him to be knowledgeable in both the sleeping room arena as well as capacities of meeting rooms. Mark is a performance driven professional whose accomplishments reflect outstanding leadership skills and focus on maximizing efficiency, productivity, and client relationships.

Mark Mares - Senior Sales Manager
A Santa Fe native, Mark brings 19 years of top sales performance in luxury hotels and resorts. He has successfully booked a variety of conference types including board of directors meetings, sales meetings, incentive groups, annual meetings and citywide conventions in the association, corporate, government, religious and ethnic markets segments. Mark started in the hotel business in Albuquerque at a 150 room property and has since gained invaluable experience at a 1,840 room hotel in downtown Texas, golf/spa resorts, and beach destinations. He has held several hotel positions to include Task Force Sales Consultant, Sales Assistant, Sales Manager, Senior Sales Manager, National Sales Manager, Director of Group Sales and Area Director of Sales. Mark looks forward to assisting you with planning your next conference at the Eldorado Hotel & Spa, Santa Fe’s premier convention destination.

 Dan F. Liss - Special Events Manager
Dan F. Liss joined our Santa Fe luxury hotel team in 2014 following more than a decade in hospitality. Liss has received many accolades and was a favored manager at La Posada de Santa Fe Resort and Spa, working as a banquet captain, assistant manager and manager. In 2008, he became the banquet manager at Encantado, an Auberge Resort and was an integral part of the team that opened the luxury, AAA Five Diamond property - the first of its kind in New Mexico. He also served as catering conference services manager and remained in his position when the Santa Fe luxury hotel became the Four Seasons Resort Rancho Encantado Santa Fe.

Rick Pedram - Director of Food & Beverage
Rick has over 25 years of hotel & resort management experience. His area of knowledge is specifically in the field of catering food & beverage with some of the most recognized hotel management companies in the world including Registry Resorts of America, Stephen Brenner & Associates, International Conference Resorts of America, John Q Hammons, York’s of London & Hilton International Brands. This experience has empowered him to contribute to providing the superior service standards for the Eldorado Hotel & Spa. Rick was most recently the director of catering and conference services at the Embassy Suites hotel in Albuquerque. Rick & his team of catering & conference services professionals are all inspired by all the growth in the Heritage Hotels & Resorts family in the state of New Mexico along with their commitment to sharing the rich culture & history of the Eldorado Hotel & Spa.

Anthony Smith - Executive Chef
Chef Tony started his career as an apprentice at the age of 16 in London, England. His culinary journey led him to the United States first with Hilton and then Westin Hotels in New Jersey, Arizona, Georgia, Texas. In 2009, an opportunity to Join the Eldorado Hotel & Spa brought Tony to Santa Fe. His passion for food and travel meld the flavors found at The Old House, AGAVE, CAVA Santa Fe and events catering menus.



Lisa Downey - Director of Nidah Spa
Lisa is originally from New York and moved to New Mexico in 1992. She started her career in the hospitality industry in 2011 as the General Manager and Wedding Coordinator for Alta Mae's Heritage Inn and Event Center. She also worked at the same time for The Doc Spa in ABQ, a Medical Spa Practice as a Sales and Spa Assistant to the owners. Lisa began working at Heritage Hotels & Resorts in July of 2014.