Eldorado Hotel & Spa Santa Fe, NM
“Excellent,” “accommodating” and “amazing” are just a few words guests use to describe our Santa Fe hotel and spa staff. Members of our world-class Santa Fe luxury hotel team want to ensure your stay in Santa Fe is even better than you imagined!

Doug Libby - Eldorado Hotel & Spa General Manager
Max Hirano - Director of Operations
Suzanne Taylor - Regional Director of Sales and Marketing
Joe D. Grimes - National Sales Manager based in Dallas, Texas
Dan F. Liss - Catering and Conference Services Manager
Mark Krumback - Associate Director of Sales
Mark Mares - Senior Sales Manager
Christen Gentry - Sales Manager
Christi Rein - Sales Manager
Lisa Downey - Director of Nidah Spa
Anthony Smith - Executive Chef

See also our Corporate Heritage Hotels & Resorts Team.
Doug Libby - Eldorado Hotel & Spa General Manager
Doug was most recently the regional director of sales and marketing for Heritage Hotels & Resorts overseeing five of Heritage's properties in northern New Mexico. Prior to that, Doug was director of sales and marketing for the Eldorado Hotel & Spa for four years. Doug received his Bachelor of Arts degree from Brigham Young University in Provo, Utah and is a member of the Travel Association of New Mexico, Santa Fe Lodging Association and is currently an active member of the marketing committee for the Santa Fe Convention & Visitors Bureau.
Max Hirano - Director of Operations
Max brings over 17 years of hotel experience and a multi-cultural background obtained from residing, working, and traveling to world-wide locations including Europe, Asia, and the United States to The Eldorado Hotel and Spa. He joins the property from working as the Regional Assistant General Manager for Heritage’s other three Santa Fe hotels, Hotel St. Francis, The Lodge at Santa Fe, and Hotel Chimayo. Prior to Heritage Max worked as Hotel Manager for the Ohkay Casino in New Mexico as well as at El Monte Sagrado as Rooms Director in Taos, New Mexico. He has also worked for the Sheraton, Crowne Plaza, Hyatt and Intercontinental brand hotels in Florida, Denver, Kansas City, Geneva Switzerland and New Delhi India. He is fluent in English, French and German. He studied hotel management at the Glion Institute of Higher Education in Glion, Switzerland.
Suzanne Taylor - Regional Director of Sales and Marketing
Suzanne Taylor brings to Eldorado Hotel & Spa a wealth knowledge from her more than 20 years in the hospitality sales and marketing industry. Suzanne has represented hotels in the Southwest, California and Arizona, including with Marriott International and Hilton Hotels Corporation and most recently with Santa Fe’s Hilton and Bishop’s Lodge Ranch Resort & Spa. In addition, Suzanne has a background in real estate and condo hotel sales. She has also contributed her time and talents over the years to numerous local and national professional community organizations.
Joe D. Grimes - National Sales Manager Based in Dallas, Texas
Joe D. Grimes grew up in Ruidoso, New Mexico, and holds a degree in advertising and marketing from Texas Tech University. Over the last 13 years he has worked in various corporate sales roles with the last nine years being concentrated in the Dallas hospitality market. Joe’s hotel sales background is in mostly Corporate Business Travel, and most recently focusing on small group (100 rooms and less) all markets in the Downtown Dallas area. He brings knowledge and best practices from his background with Hilton, Marriott, Hyatt and IHG to his role working with Heritage Hotels & Resorts. Joe is outgoing and a team player, and is always looking to build and grow rapport with clients and team members. Joe is excited to be joining the Heritage family and looks forward to being a part of the Santa Fe and Taos properties.
Dan F. Liss - Catering and Conference Service Manager
Dan F. Liss joined our Santa Fe luxury hotel team in 2014 following more than a decade in hospitality. Liss has received many accolades and was a favored manager at La Posade de Sana Fe Resort and Spa, working as a banquet captain, assistant manager and manager. In 2008, he became the banquet manager at Encantado, an Auberge Resort and was an integral part of the team that opened the luxury, AAA Five Diamond property - the first of its kind in New Mexico. He also served as catering conference services manager and remained in his position when the Santa Fe luxury hotel became the Four Seasons Resort, Rancho Encantado Santa Fe.
Mark Krumback - Associate Director of Sales
Mark has over 20 years in the Hospitality Industry which has provided him with extensive knowledge of Hotel Sales and Operations. His market is concentrated on the East Coast…anything that touches water from Maine to Florida. Mark has worked his way up through the ranks and his catering background has allowed him to be knowledgeable in both the sleeping room arena as well as capacities of meeting rooms. Mark is a performance driven professional whose accomplishments reflect outstanding leadership skills and focus on maximizing efficiency, productivity, and client relationships.
Mark Mares - Senior Sales Manager
A Santa Fe native, Mark brings 19 years of top sales performance in luxury hotels and resorts. He has successfully booked a variety of conference types including board of directors meetings, sales meetings, incentive groups, annual meetings and citywide conventions in the association, corporate, government, religious and ethnic markets segments. Mark started in the hotel business in Albuquerque at a 150 room property and has since gained invaluable experience at a 1,840 room hotel in downtown Texas, golf/spa resorts, and beach destinations. He has held several hotel positions to include Task Force Sales Consultant, Sales Assistant, Sales Manager, Senior Sales Manager, National Sales Manager, Director of Group Sales and Area Director of Sales. Mark looks forward to assisting you with planning your next conference at the Eldorado Hotel & Spa, Santa Fe’s premier convention destination.
Christen Gentry - Sales Manager
Christen started  working at Heritage Hotels & Resorts at Hotel Albuquerque at Old Town as a Convention Services Manager. Christen joined The Lodge Santa Fe's team as a Regional Catering Sales Manager and then Regional Director of Sales for Santa Fe.
Christi Rein - Sales Manager
Whether traveling on business or pleasure, it is Christi's goal to ensure travelers have a unique and memorable experience at Eldorado Hotel. Christi develops and maintains relationships within the local business and national community. Christi will ensure travel agencies, both local and national, have an understanding of Eldorado Hotel & Spa, and all it has to offer clients. Christi has over 10 years in the hospitality industry in California, Texas, and New Mexico.
Lisa Downey - Director of Nidah Spa
Lisa is originally from New York and moved to New Mexico in 1992. She started her career in the hospitality industry in 2011 as the General Manager and Wedding Coordinator for Alta Mae's Heritage Inn and Event Center. She also worked at the same time for The Doc Spa in ABQ, a Medical Spa Practice as a Sales and Spa Assistant to the owners. Lisa began working at Heritage Hotels & Resorts in July of 2014.
Anthony Smith - Executive Chef
Chef Tony started his career as an apprentice at the age of 16 in London, England. His culinary journey led him to the United States first with Hilton and then Westin Hotels in New Jersey, Arizona, Georgia, Texas. In 2009, an opportunity to Join the Eldorado Hotel & Spa brought Tony to Santa Fe. His passion for food and travel meld the flavors found at The Old House, AGAVE and events catering menus.