FREQUENTLY ASKED QUESTIONS

HOTEL RESERVATIONS | HOTEL INFORMATION | TRANSPORTATION/DIRECTIONS
CITY INFORMATION | MEETINGS/EVENTS/WEDDINGS | DINING & NIGHTLIFE


HOTEL Reservations

  • Do I need a credit card to make a hotel room reservation?

Yes. A credit card deposit of one nights room and tax is required at the time of reservation.
  • What is the reservation cancellation policy? Is there an early departure fee?

Reservations may be canceled up to 72 hours prior to arrival date. Eldorado Hotel & Spa early departure fee is the first night's room charge plus all applicable taxes.
  • What are the taxes for a hotel stay?

All hotel room bookings are subject to taxes including the Santa Fe's Lodger's Tax of 7% and the New Mexico Gross Receipts Tax of 8.3125% per room. (Tax rate subject to change.)
  • Is there a resort fee, and what is included with the fee?

Hotel reservations made on or after March 9, 2017 include a $25 resort fee charged per room per night. This fee includes WiFi, valet parking, USA Today newspapers in lobby, access to our fitness center, access to our heated pool and hot tub, in-room bottled water and Keurig coffee/tea stations and entry into Casa España for guests on Fridays & Saturdays.
  • How do I make reservations for a group (family reunion, club, etc.)?

Group reservations can be made by contacting our sales office at 505-995-4561.
  • How do I modify or cancel my reservation?

Modify or cancel reservations by calling Eldorado Hotel & Spa at 1-800-955-4455. 
  • I forgot/lost my confirmation number. How do I find it?

Please contact the reservations department at 1-800-955-4455.
  • Is there a minimum age requirement to make a reservation?

Yes. Guests must be at least 21 years old to make a reservation. Exceptions are made for active military with proper military ID if under the age of 21.
  • How do I make a special request regarding my stay?

Special requests can be made by contacting Eldorado Hotel & Spa directly at 505-988-4455. Online, special request can be made by clicking the "Special Requests" link within the confirmation email.
  • I have questions about my bill. Who do I contact?

Questions regarding a room folio can be directed to the Eldorado Hotel & Spa front desk at 505-988-4455.

Hotel Information

  • What is check-in and check-out time?

Check-in is 4 p.m. and check-out is 12 p.m. (noon).
  • Is there a business center?

Yes. Eldorado Hotel & Spa offers a business center.
  • How do I print out a document from my computer at the hotel?

Documents can be printed by accessing the business center. Printing is free of charge.
  • Can you help me check in for a departing flight the day before?

Yes. The front desk will be happy to assist with airline flight check-in and assist with printing boarding passes.
  • What amenities do your hotels have?

Eldorado Hotel & Spa offers many amenities and services. For more details, please see our Amenities Page.
  • Does this hotel accept pets? Are there restrictions or fees?

Eldorado Hotel & Spa welcomes dogs up to 65 lbs. Other pets are not permitted. There is a pet fee of $75 per stay. Please contact reservations at 1-800-955-4455 with any questions.
  • How far do you have to walk to take your pet out?

Eldorado Hotel & Spa offers grassy areas surrounding the property for dogs.
  • I want flowers, chocolates, champagne, wine or gifts sent to the room. How do I do this?

Please contact the Eldorado Hotel & Spa front desk directly at 505-988-4455 for any special requests .
  • Does the hotel have a place to exercise? What equipment is available and what are the hours?

Guest may access our fitness center 24 hours a day with a room key. It features treadmills, free weights, medicine balls, mats and elliptical trainers.
  • Does the hotel have a pool?

Yes. Located on the fifth-floor roof of the hotel, Eldorado's cozy, heated pool and hot tub are open for guests who want to enjoy a refreshing dip or relaxing soak enhanced by views of the city.
  • Do you offer connecting rooms?

Yes, connecting rooms are available. Please contact the reservations department at 1-800-955-4455 for availability.
  • Does the hotel offer roll-away beds? How do I reserve them?

Yes. Please reserve with the front desk at 505-988-4455.
  • Do you have coffee makers, refrigerators or microwaves available in the rooms?

Keurig coffee/tea stations and refrigerators are in each guest room. Guests may request a microwave.
  • How do I find out about events going on at the hotel?

Visit our Facebook Page or our Events Page to see what’s happening during your visit.
  • How many people can stay in a room?

Eldorado Hotel & Spa allows up to two guests to stay in single bedrooms and up to four guests to stay in the double bed rooms.
  • Do you allow smoking on the property or in the rooms?

No. Eldorado Hotel & Spa is a non-smoking property.
  • Do you offer ADA wheelchair accessible rooms?

Yes. Eldorado Hotel & Spa offers four ADA accessible rooms. Please make your request when booking your stay.
  • How can I leave feedback after my stay?

At Eldorado Hotel & Spa, we would love to hear about your stay. Please contact us on Google or Trip Advisor to leave feedback.

Transportation/Directions

  • What are directions to the hotel and the cross streets?

Eldorado Hotel & Spa is centrally located in downtown Santa Fe. See our Location Info for more details.
  • Does the hotel have a shuttle?

Eldorado Hotel & Spa offers shuttle services among our four Santa Fe Heritage Hotels & Resorts properties. Please contact the front desk to make arrangements. Should you need service elsewhere, Sandia Shuttle offers convenient shuttle service between the Eldorado Hotel & Spa and the Albuquerque International Sunport. Call 505-474-5696 or toll-free at 888-775-5696. 
  • Do you have onsite parking? Are there parking fees?

Enjoy secure, underground covered parking where our experienced Valet staff is ready to assist you at any time, 24-hours a day. Parking is $24 per day for overnight guests, $12 for day parking (3 hour limit), and free for patrons of restaurant, lounge or spa with purchase. Hotel reservations made on or after March 9, 2017 include a resort fee that will include valet parking.
  • How far is the hotel from the airport?

Eldorado Hotel & Spa is only 60 minutes from the Albuquerque International Airport via shuttle or car. The Sandia Shuttle provides transfer service between the Albuquerque International Airport and Eldorado Hotel & Spa with frequent and convenient trips throughout each day. The Santa Fe Municipal Airport is only 20 minutes from Eldorado Hotel & Spa.
  • What public transportation options are available in the city?

Santa Fe has public bus transportation. The New Mexico Rail Runner Express provides service between Santa Fe and Albuquerque.

City Information

  • What is the weather like?

Santa Fe is located in Northern New Mexico, 50 minutes north of Albuquerque at the base of the Sangre de Christo mountains. The elevation is 7,200 feet above sea level. It is not only the United States' oldest state capital but its highest. Santa Fe is consistently rated one of the world's top travel destinations for its confluence of scenic beauty, long history, cultural diversity, and extraordinary concentration of arts, music and fine dining. Much of the city's attractiveness, from both scenic and cultural perspectives, arises from its setting in the foothills of the Sangre de Cristo Mountains.It is not as hot as Arizona, nor as humid as Texas. Days are warm and dry, followed by cool desert nights. We get very little rain and, when it does rain, it often clears up quickly. July is the warmest month, January is the coolest and August is -- traditionally -- the wettest month of the year.
  • What should I wear when visiting?

Santa Fe is a casual town and even the most luxurious restaurants will accept patrons in business-casual attire. In general, during the summer months, dress for comfort for the activities you are planning and bring a light sweater or jacket for the evenings. It can get cool even in the summer months. Winters run colder, so be sure to bring something warm to wear. If you are planning on going to the mountains, know that temperatures drop considerably at the higher altitudes.
  • What should I pack?

Our low humidity and high altitude means you'll need to stay hydrated when visiting. We recommend you bring along sunscreen, lotion and lip balm. Don't forget to drink lots of water to stay hydrated throughout your visit.
  • What are the nearby attractions and things to do?

We're located two blocks from the historic Santa Fe Plaza, where there are 100+ shops, galleries and museums. Visit our Explore Santa Fe Page for more information.

Meetings/Events/Weddings

  • How do I get a quote for a meeting, event or wedding?

Contact the sales department at 505-988-4455, or complete our RFP form. See our Meetings & Wedding Page for more information.
  • Do you offer special group rates?

Yes. Eldorado Hotel & Spa does offer group rates. Call the sales department at 505-995-4561, or complete our RFP form.
  • How many people can fit for a meeting or wedding at this hotel?

Up to 1,695 total guests can be accommodated inside the Eldorado Hotel & Spa special event spaces.
  • Do you have a wedding chapel or place for wedding ceremony onsite?

Yes. We have our new non-denominational wedding chapel, La Capilla de Oro. We also have numerous venues to host a ceremony onsite both indoors and outdoors.

Dining/Nightlife

  • Does the hotel have a restaurant and/or bar? When is it open?

Yes. Eldorado Hotel & Spa offers the Old House RestaurantAGAVE Lounge and CAVA Santa Fe Lounge. See our Dining and Nightlife page.
  • Does the hotel offer room service? What are the hours?

Yes. Room service is offered from 6:30 am until 11 pm.
  • Is breakfast included with my room rate?

Breakfast is not included with a regular room booking unless a special package that includes breakfast in the rate. For more information visit our Specials & Packages page.
  • Are there other restaurants and bars near the hotel?

Yes. Within walking distance are numerous restaurants and bars in the Santa Fe area.

CONTACT US

  • What if I have more questions?

If you have any other questions, please call us at 505-988-4455 or email us at eldoradohotel@hhandr.com  and we will be happy to assist you. You can also visit our Contact Us page for more information.