Meet the Team

Get To Know Us

Here at the Eldorado Hotel & Spa, our number one priority is to meet your needs and ensure that your meeting or event is one that is unmatched.  With over 120 years of combined experience, our sales staff has the knowledge and professionalism on what it takes to provide you the best service and experience possible.  Please let one of us know how we may assist you with your next meeting or event.  For more information call our Sales Department at 505.995.4561.

Doug Libby

Regional Director of Sales & Marketing


Doug Libby is an innovative, seasoned hotel sales and marketing professional with over 20 years of hotel and resort experience. He has worked for some of the largest hotel management companies in the world including Hilton, Marriott, Starwood, and Doubletree hotels.

Doug has a proven ability to lead successful teams at a variety of hotel types coast to coast: resort, airport, suburban, convention, and downtown. He and his teams have been awarded some of the most prestigious distinctions within the hospitality industry.

Doug is proud of the fact that the Eldorado was recently awarded the Smart Meetings Platinum Choice Award for meeting excellence. He looks forward to showing you what his team can do for you!

Mark Krumback

Associate Director of Sales

Mark has over 20 years in the Hospitality Industry which has provided him with extensive knowledge of Hotel Sales and Operations. His market is concentrated on the East Coast…anything that touches water from Maine to Florida. Mark has worked his way up through the ranks and his catering background has allowed him to be knowledgeable in both the sleeping room arena as well as capacities of meeting rooms. Mark is a performance driven professional whose accomplishments reflect outstanding leadership skills and focus on maximizing efficiency, productivity, and client relationships

Sandra Wylder

Senior Sales Manager

Sandra is a seasoned professional with over 20 years in the Hospitality /Travel Industry.  Her background has always been “group event” focused and includes some of the largest Hotel and Travel companies, inclusive of Hilton, Marriott, and American Airlines. Specializing in client relationships in each aspect of her career, Sandra provides the expertise and extensive knowledge she brings to the Midwest Market, while based in Texas. With a contagious passion for Santa Fe and the “Land of Enchantment,” she is fully engaged as a great resource to assist you in creating a “unique and memorable” experience for your attendees. Sandra is an active member in Meeting Professionals International (MPI) and Texas Society of Association Executives (TSAE).

Mark Mares

Senior Sales Manager

A Santa Fe native, Mark brings 19 years of top sales performance in luxury hotels and resorts. He has successfully booked a variety of conference types including board of directors meetings, sales meetings, incentive groups, annual meetings and citywide conventions in the association, corporate, government, religious and ethnic markets segments.  Mark started in the hotel business in Albuquerque at a 150 room property and has since gained invaluable experience at a 1,840 room hotel in downtown Texas, golf/spa resorts, and beach destinations. He has held several hotel positions to include Task Force Sales Consultant, Sales Assistant, Sales Manager, Senior Sales Manager, National Sales Manager, Director of Group Sales and Area Director of Sales. Mark looks forward to assisting you with planning your next conference at the Eldorado Hotel & Spa, Santa Fe’s premier convention destination.

Christen Gentry

Sales Manager

Christen started  working at Heritage Hotels and Resorts at Hotel Albuquerque at Old Town as a Convention Services Manager. Christen joined The Lodge Santa Fe's team as a Regional Catering Sales Manager and then Regional Director of Sales for Santa Fe. 

Christi Rein

Sales Manager

Whether traveling on business or pleasure, it is Christi's goal to ensure travelers have a unique and memorable experience at Eldorado Hotel. Christi develops and maintains relationships within the local business and national community. Christi will ensure travel agencies, both local and national, have an understanding of The Eldorado Hotel & Spa, and all it has to offer clients. Christi has over 10 years in the hospitality industry in California, Texas, and New Mexico.