Meet the Team

Get To Know Us

Here at the Eldorado Hotel & Spa, our number one priority is to meet your needs and ensure that your meeting or event is one that is unmatched.  With over 120 years of combined experience, our sales staff has the knowledge and professionalism on what it takes to provide you the best service and experience possible.  Please let one of us know how we may assist you with your next meeting or event.  For more information call our Sales Department at 505.995.4561.

Suzanne Taylor (photo coming soon)

Regional Director of Sales & Marketing


Mark Krumback

Associate Director of Sales

Mark has over 20 years in the Hospitality Industry which has provided him with extensive knowledge of Hotel Sales and Operations. His market is concentrated on the East Coast…anything that touches water from Maine to Florida. Mark has worked his way up through the ranks and his catering background has allowed him to be knowledgeable in both the sleeping room arena as well as capacities of meeting rooms. Mark is a performance driven professional whose accomplishments reflect outstanding leadership skills and focus on maximizing efficiency, productivity, and client relationships

Mark Mares

Senior Sales Manager

A Santa Fe native, Mark brings 19 years of top sales performance in luxury hotels and resorts. He has successfully booked a variety of conference types including board of directors meetings, sales meetings, incentive groups, annual meetings and citywide conventions in the association, corporate, government, religious and ethnic markets segments.  Mark started in the hotel business in Albuquerque at a 150 room property and has since gained invaluable experience at a 1,840 room hotel in downtown Texas, golf/spa resorts, and beach destinations. He has held several hotel positions to include Task Force Sales Consultant, Sales Assistant, Sales Manager, Senior Sales Manager, National Sales Manager, Director of Group Sales and Area Director of Sales. Mark looks forward to assisting you with planning your next conference at the Eldorado Hotel & Spa, Santa Fe’s premier convention destination.

Christen Gentry

Sales Manager

Christen started  working at Heritage Hotels and Resorts at Hotel Albuquerque at Old Town as a Convention Services Manager. Christen joined The Lodge Santa Fe's team as a Regional Catering Sales Manager and then Regional Director of Sales for Santa Fe. 

Christi Rein

Sales Manager

Whether traveling on business or pleasure, it is Christi's goal to ensure travelers have a unique and memorable experience at Eldorado Hotel. Christi develops and maintains relationships within the local business and national community. Christi will ensure travel agencies, both local and national, have an understanding of The Eldorado Hotel & Spa, and all it has to offer clients. Christi has over 10 years in the hospitality industry in California, Texas, and New Mexico.